Schedule:
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Full-time, 32–40 hours per week. Shifts fall between 7:30 AM and 5:30 PM, Monday through Friday, no weekends.
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Regular travel between our Battle Creek and Kalamazoo offices is required. Occasional travel to support other regional locations may also be requested. New-hire training will be conducted at the Battle Creek office before regular scheduling begins.
- Greet and check in patients in a friendly, courteous, and professional manner.
- Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
- Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Prepares paperwork for patient visits.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Reconciles cash against daily charge and cash reports.
- Schedule and confirm patient appointments as needed.
- Create, distribute, and file new patient charts/medical records.
- Perform clerical tasks such as copying, sorting, scanning, and faxing.
- Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
- Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
- Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
- Perform any other duties as assigned
What you know
- High school diploma or GED
- Strong verbal and written communication skills
Desire
- Telephone operator or high call volume experience
- Proficient in all PSR I duties and has more than 1 year of experience
What you will receive
- Competitive wages
- Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
- Generous paid time off (PTO) program
- Seven (7) company paid holidays
- 401(k) retirement plan with company match
- An organization focused on People, Passion, Purpose and Progress
- Inspirational culture
About Midwest Vision Partners
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