Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.
Schedule:
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Part-Time (20–29 hours per week)
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Monday – Friday, 7:30 AM – 5:30 PM (No weekends)
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Shift lengths vary between full-day and half-day shifts based on physician clinic schedules and patient volume.
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Regular travel between our Battle Creek and Kalamazoo locations is required. Flexibility to travel to other SEI locations for coverage or support may occasionally be needed.
- Greet and check in patients in a friendly, courteous, and professional manner.
- Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.
- Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.
- Prepares paperwork for patient visits.
- Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.
- Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.
- Acts as a liaison between patients, guests, back office staff and providers.
- Reconciles cash against daily charge and cash reports.
- Schedule and confirm patient appointments as needed.
- Create, distribute, and file new patient charts/medical records.
- Perform clerical tasks such as copying, sorting, scanning, and faxing.
- Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.
- Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies
- Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.
- Perform any other duties as assigned
What you know
- High school diploma or GED
- Strong verbal and written communication skills
Desire
- Telephone operator or high call volume experience
- Entry Level
What you will receive
- Competitive wages
- Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
- Generous paid time off (PTO) program
- Seven (7) company paid holidays
- 401(k) retirement plan with company match
- An organization focused on People, Passion, Purpose and Progress
- Inspirational culture
About Midwest Vision Partners
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