A single OptometryHires listing is paid for once, does not renew, and is published the moment checkout finishes.
ODs, opticians and techs can start viewing it right away, so a no-questions refund is only offered for a limited time.
If we made a billing mistake, we will correct it no matter when you notice.
Billing mistakes on our side: always refunded in full
- You were charged more than once for the same listing.
- Your payment was taken, but an issue on our side meant the listing never went live.
- A charge you never authorized, once we have verified it was not approved by you.
Second thoughts? You get 48 hours
Contact us within 48 hours of paying and we will take the listing down and refund the full amount.
No reason is required.
After the 48-hour window
By then the listing has been in front of eye care job seekers for two full days, which is what you paid for, so refunds no longer apply.
Filling the role fast does not restart the window.
If your new OD or optician accepts an offer in the first week, we will take the listing down on request, but the unused part of its 30 days is not refunded.
If your situation is unusual, reach out anyway and we will look at it on its own merits.
Not eligible for a refund
- A listing we took down for breaking our Terms & Conditions, for example misleading pay, discriminatory language, a made-up employer or an unlawful role.
- Fewer applicants than you hoped for, or applicants without the license or credentials the role needs. We publish and promote your listing, but no job board can promise how many people apply or that anyone takes the job.
Requesting your money back
Write to [email protected] from the email you paid with, and include the job title and your Stripe receipt number.
If we approve a refund, it is credited to the card used at checkout.
Stripe usually shows the refund within 5–10 business days, though your bank controls the exact timing.