Optical Service Rep

Job Description

Job Title

Optical Service Rep

About the Department

As part of Henry Ford Health's Community Care Services, our team is dedicated to expanding access to care through community-based programs. We focus on meeting patients where they are, connecting them with essential health resources, support services, and care coordination. Our mission is to make a meaningful impact across diverse populations, ensuring that everyone has the opportunity to receive the care they need.

Role Overview

As an Optical Service Rep, you will be the first point of contact for our patients, providing exceptional customer service in person and over the phone. Your role is crucial in ensuring patient satisfaction by resolving inquiries, processing transactions, and coordinating services across departments. You will play a key role in maintaining a welcoming and efficient environment for all patients.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and direct patients in a friendly, professional, and efficient manner.
• Investigate and resolve patient inquiries concerning merchandise, service, and billing.
• Complete and record sales transactions accurately in the HFO Point of Sale (POS) system.
• Work closely with all HFO departments to coordinate patients' services.

What You Will Need

Required Qualifications

• High School Diploma or GED.
• Basic math skills.
• Previous retail, hospitality, or customer service experience.
• Ability to demonstrate effective organization skills and prioritize multiple tasks.
• Completion of all training courses as directed by Henry Ford OptimEyes.

Preferred Qualifications

• Previous optical experience.

What We Offer

Join a team where you can grow your career, collaborate with dedicated professionals, and engage in mission-driven work. We provide ongoing learning opportunities to help you excel in your role and make a meaningful impact in healthcare.

Join Our Team

Ready to make a difference? Apply now to become an integral part of our team at Henry Ford Health!