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Optical Receptionist

Houston, TX·Posted 22d ago

~$33k–$37k/yrFull-TimeEmployee Eyewear DiscountLicense & CE PaidCommission401k MatchHealth InsuranceDental & VisionPTO / Paid Time Off

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

Location:
TSO Champions – 5774 Cypress Creek Parkway, Houston, TX 77069

About Us

Texas State Optical (TSO) Champions is committed to providing exceptional eye care through advanced technology, outstanding customer service, and a welcoming patient experience. We are seeking an energetic, organized, and customer-focused Front Desk Receptionist / Patient Care Coordinator who enjoys helping others and thrives in a fast-paced medical office.

As the first person our patients meet and the last person they see before leaving, you play a vital role in creating an outstanding experience from start to finish.

Position Overview

The Front Desk Receptionist is responsible for managing the daily flow of the office while providing exceptional customer service to every patient. This position includes greeting patients, answering phones, scheduling appointments, verifying insurance benefits, checking patients in and out, collecting payments, and ensuring all patient information is accurate and HIPAA compliant.

The ideal candidate is friendly, professional, detail-oriented, dependable, and able to multitask while maintaining a positive attitude in a busy healthcare environment.

Responsibilities

Welcome patients and visitors with a warm, friendly, and professional attitude
Answer and manage incoming phone calls professionally and efficiently
Schedule, confirm, and coordinate patient appointments
Verify and authorize vision and medical insurance benefits
Check patients in and out while collecting applicable payments
Maintain accurate patient demographic and insurance information
Assist patients with forms and basic questions regarding appointments and insurance
Coordinate communication between patients, doctors, and staff
Maintain an organized, clean, and professional reception area
Follow HIPAA guidelines and protect patient confidentiality
Assist with general administrative and clerical duties as needed
Support the office team to ensure smooth daily operations

Qualifications

Minimum 1 year of experience in an optical or medical office (Required)
Previous front desk or customer service experience preferred
Experience verifying medical and vision insurance benefits
Knowledge of Compulink EHR or similar electronic medical records system preferred
Strong computer skills, including Microsoft Office
Excellent verbal and written communication skills
Outstanding customer service and interpersonal skills
Strong attention to detail and organizational abilities
Ability to multitask and remain calm in a fast-paced environment
Professional appearance and positive attitude
Bilingual (English/Spanish) is a plus

Compensation & Benefits

$16.00–$18.00 per hour, depending on experience and knowledge
Monthly commissions and performance bonuses
401(k)
Health insurance
Paid Time Off (PTO)
Employee eyewear discounts
ABO Certification reimbursement for eligible employees
Ongoing training and career development opportunities

Schedule

Our office hours are:

Monday–Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM

This is a full-time position averaging 32–35 hours per week.

Candidates must be fully available during all operating hours, including every Saturday. The schedule includes Sunday off plus one additional weekday off, based on the needs of the practice. Please note that these days off are not guaranteed to be consecutive.

Before You Apply

Please consider your commute before applying.

This position is located at:

TSO Champions
5774 Cypress Creek Parkway
Houston, TX 77069

Applicants must be able to reliably commute to this location and be available to work the required schedule.

If you enjoy delivering exceptional customer service, working with patients, and being part of a supportive team that helps people see their best, we'd love to hear from you!