Optical Customer Service Associate

We are a busy, patient-focused Optometrist’s office known for delivering exceptional service and high-quality eyewear. We’re looking for a friendly, motivated Optical Retail Sales Associate to join our team. Optical experience is helpful but not required — we will train the right person. If you enjoy helping people and thrive in a retail environment, this is a great opportunity.

Responsibilities

• Assist patients with selecting frames and lenses based on prescription, lifestyle, and style preferences
• Recommend lens options and coatings to meet visual needs
• Perform accurate optical measurements and basic eyewear adjustments
• Provide guidance on Managed Vision Care benefits and coverage
• Ensure accurate pricing, POS entry, and delivery time estimates
• Support a strong retail sales culture through product knowledge and effective selling skills
• Build positive relationships with doctors, teammates, and patients
• Maintain merchandising standards and keep the optical area clean and organized
• Collaborate with the team to improve sales and patient experience
• Perform additional duties as assigned by the Store Manager

Qualifications

• High school diploma or equivalent
• 1–2 years of retail sales or customer service experience preferred
• Strong communication skills and a positive, energetic attitude
• Ability to multitask in a fast-paced environment
• Detail-oriented with strong follow‑through
• Comfortable learning new skills and adapting to change
• Computer proficiency preferred

What We’re Looking For

• Passion for helping patients see their best
• Team player with a positive, adaptable mindset
• Strong sales skills and accountability for results
• Ability to provide clear, friendly, and professional communication
• Willingness to learn and grow within the optical field

Schedule

• Office open Monday–Saturday
• Closed Sundays and major holidays
• Evening and weekend availability required

Why Join Us

• Supportive, team-oriented environment
• Training provided — no optical experience required
• Meaningful work helping patients improve their vision and confidence
• Competitive hourly wage based on experience