Medical Scheduler – Pediatric Eye Care

We are seeking a compassionate, detail-oriented Medical Scheduler – Pediatric Eye Care to join our specialty ophthalmology practice. This role is responsible for coordinating patient appointments, assisting families, managing referrals, and supporting smooth clinic operations in a fast-paced pediatric healthcare environment.

The ideal candidate enjoys working with children and families, has strong communication skills, and takes pride in providing an excellent patient experience.

Key Responsibilities

• Schedule, reschedule, and confirm pediatric ophthalmology appointments for new and returning patients
• Coordinate referrals from pediatricians, optometrists, and other healthcare providers
• Verify patient demographics, insurance information, and referral requirements
• Communicate appointment instructions clearly to parents and guardians, including arrival times, dilation expectations, and visit duration
• Manage high-volume incoming calls while providing professional and compassionate service
• Enter accurate scheduling notes and patient information into the electronic health record (EHR)
• Manage cancellations, waitlists, and urgent appointment requests
• Collaborate with clinical staff to support efficient patient flow

Qualifications

• High school diploma or equivalent required
• Previous medical scheduling, medical front desk, ophthalmology, optometry, or specialty healthcare experience required
• Pediatric healthcare experience strongly preferred
• Familiarity with ophthalmology terminology (strabismus, amblyopia, refractions, etc.) is a plus
• Strong customer service and communication skills
• Ability to multitask, prioritize, and remain calm in a fast-paced environment
• Comfortable using EHR systems and computer-based scheduling tools
• Bilingual English/Spanish required

Skills & Attributes

• Warm, professional, and empathetic approach with children and families
• Excellent phone etiquette and communication skills
• Strong attention to detail and accuracy
• Organized with excellent follow-through
• Team-oriented and dependable
• Able to explain scheduling information clearly and reassuringly

Benefits

• Competitive pay
• Medical benefits
• Paid time off and holidays
• Ophthalmology and specialty healthcare training opportunities
• Opportunity for growth within a growing pediatric healthcare organization

About The Children’s Eye Center of El Paso

The Children’s Eye Center of El Paso has been a trusted provider of pediatric ophthalmology since 1996. Founded and led by Dr. Violeta Radenovich, we provide specialized eye care for newborns, infants, and children in a warm, child-friendly environment.

Our team combines advanced pediatric eye care with compassionate service for families throughout our community. With an on-site children’s optical boutique, we provide comprehensive diagnosis, treatment, and vision solutions—all in one location.

Join our team and help children see better every day!