MEDICAL OFFICE MANAGER - FRONT DESK SUPERVISOR

Established and successful ophthalmology practice located in Forest Hills, Queens seeks an individual who is an experienced and efficient MEDICAL FRONT OFFICE MANAGER/ MEDICAL FRONT OFFICE SUPERVISOR to help manage front desk operations This job requires computer literacy, good communication skills, and previous administrative experience in a medical office. Candidate must have a pleasant disposition, a good work ethic, and the ability to work in a busy and demanding environment. Fluency in Russian or Spanish is a plus. Candidate must be available some evenings and some Sundays. This is a full-time position.

Responsibilities and Duties:

• Process medical bills and send them to patients or to insurance providers as required
• Log all incoming payments from insurance providers and patients and update internal records to reflect current balances
• Send subsequent bills when initial attempts to collect were unsuccessful
• Call patients to update records, such as billing addresses and methods of payment
• Collect co-pays and other required fees at the time of patient admittance
• Explain charges to patients so they understand the fees for which they are responsible
• Review claims issues, make corrections as needed, and rebill.
• Work with patients to develop self-pay arrangements and payment plans
• Develop organizational procedures and systems for office personnel, including filing, billing, accounts payable, payroll, and scheduling
• Improve employee and client retention rates through active communication and problem-solving efforts
• Continue education in management, organization, and team-building skills
• Manage employee schedules and troubleshoot scheduling conflicts as they arise
• Order supplies and equipment as needed
• Establish a team atmosphere through leadership and employee development

Qualifications and Skills:

• Associate degree required (B.A. or B.S. preferred)
• Experience with medical billing and coding
• Proficiency in Microsoft Office suite
• Experience with scheduling, budgeting, and payroll
• Advanced computer skills
• Management experience
• Excellent written and verbal communication skills
• Comfort with a fast-paced environment
• Excellent organizational and time management skills  
• Excellent customer service skills, both in-person and on the phone