Medical Front Desk Associate

We're seeking an enthusiastic, patient-focused, and highly organized Patient Services Coordinator to join our growing optometric practice. This is ideal for someone who enjoys variety and is passionate about exceptional patient care.

You'll be the welcoming face of the practice The ideal candidate is friendly, detail-oriented, reliable, and thrives in a fast-paced healthcare environment. No prior experience is required - we're glad to train the right person.

Administrative Responsibilities

• Greet patients warmly and create a welcoming, professional environment.
• Check patients in and out efficiently while delivering excellent customer service.
• Schedule, confirm, and manage patient appointments.
• Answer phone calls, emails, faxes, and patient inquiries professionally.
• Verify insurance eligibility and benefits.
• Collect patient information and ensure all paperwork is completed accurately.
• Maintain accurate records in the electronic medical record (EMR) system.
• Process payments and assist with financial transactions.
• Coordinate patient flow to keep scheduling smooth and wait times short.
• Support daily office operations and maintain HIPAA compliance and confidentiality.

Customer Service Expectations

• Deliver a patient-first experience at every interaction.
• Show professionalism, compassion, and empathy toward patients and coworkers.
• Communicate clearly and effectively, both verbally and in writing.
• Resolve patient concerns promptly and courteously.
• Represent the practice in a positive, professional manner.

Qualifications

Required

• High school diploma or equivalent.
• Excellent customer service and interpersonal skills.
• Professional appearance and demeanor.
• Strong written and verbal communication skills.
• Exceptional attention to detail.
• Strong organizational and multitasking abilities.
• Ability to work efficiently in a fast-paced environment.
• Dependable, punctual, and reliable.
• Willingness to learn and accept ongoing training.

Preferred

• Previous experience in an optometric, ophthalmology, medical, or healthcare office.
• Experience with Electronic Medical Records (EMR).
• Knowledge of medical insurance verification procedures.
• Bilingual communication skills.
• Experience performing diagnostic pre-testing.

Candidates without experience are encouraged to apply. We're happy to train the right individual who brings a strong work ethic, a positive attitude, and a commitment to patient care.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use computers, phones, and office equipment throughout the day.
• Ability to lift up to 25 pounds occasionally.
• Manual dexterity to operate clinical testing equipment.

Benefits

• Competitive compensation
• 401(k)
• Medical, dental, and vision insurance
• Aflac supplemental insurance
• PTO accrual beginning your first day of employment
• Holiday pay
• Ongoing training and professional development opportunities

Why Join Our Team?

• Work in a modern, technology-driven optometric practice.
• Be part of a supportive, collaborative team culture.
• Make a meaningful impact on patients' vision and quality of life.
• Gain valuable clinical and administrative healthcare experience.
• Enjoy opportunities for growth and advancement within the practice.

If you're passionate about helping others and looking for a rewarding career in eye care, we'd love to hear from you.