Optician –Northside

Patient Experience & Optical Sales

• Provide personalized frame styling and recommendations based on patients' prescriptions, lifestyle, visual needs, and preferences.
• Educate patients on lens designs, materials, coatings, and advanced lens technologies.
• Recommend appropriate eyewear solutions, including progressive lenses, specialty lenses, and premium lens options.
• Build patient trust through attentive service, clear communication, and professional follow-through.
• Support optical sales goals while prioritizing patient needs and satisfaction.

Optical Dispensing & Technical Expertise

• Accurately interpret prescriptions and obtain optical measurements, including PD, segment heights, and fitting parameters.
• Perform frame adjustments, repairs, fittings, and final eyewear dispensing.
• Troubleshoot visual concerns, prescription adaptation issues, and eyewear fit problems.
• Process optical orders accurately and coordinate with laboratories and vendors to ensure timely delivery.
• Maintain quality standards by verifying completed eyewear before dispensing.
• Assist with contact lens dispensing, patient education, and insertion/removal training as appropriate.

Insurance & Administrative Responsibilities

• Verify and explain vision insurance benefits, including VSP and EyeMed.
• Submit insurance claims accurately and maintain proper documentation.
• Process patient payments, invoices, orders, and optical transactions.
• Maintain accurate patient records using practice management systems such as Compulink, NexTech, or similar platforms.
• Follow established policies and procedures for optical operations, billing, and patient privacy.

Teamwork & Daily Operations

• Collaborate with ophthalmologists, optometrists, technicians, and front desk staff to provide a seamless patient experience.
• Maintain organized, clean, and visually appealing optical displays.
• Assist with frame inventory, merchandising, receiving, and product returns.
• Manage multiple priorities efficiently while maintaining accuracy and excellent service.
• Demonstrate reliability, accountability, initiative, and professionalism in daily responsibilities.
• Stay informed about new eyewear collections, optical products, and industry developments.

What We're Looking For

Qualifications & Experience

• Minimum 2 years of optical experience preferred, ideally in an optometry or ophthalmology practice.
• Strong knowledge of ophthalmic lenses, frame fitting, optical measurements, and dispensing.
• Experience with VSP, EyeMed, and vision insurance billing preferred.
• Familiarity with Compulink, NexTech, Eyefinity, or similar practice management systems is a plus.
• ABO certification is a plus but not required.
• Experience with contact lens training and dispensing preferred.

Skills & Personal Qualities

• Excellent communication and interpersonal skills with a patient-first approach.
• Strong sales and product recommendation skills without compromising patient care.
• Ability to work independently, exercise sound judgment, and take ownership of responsibilities.
• Detail-oriented, organized, and comfortable multitasking in a busy clinical environment.
• Dependable, adaptable, and committed to supporting team success.
• Positive attitude, professional demeanor, and willingness to learn.

Why Join Spectrum Eye Physicians?

• Join an established, respected eye care organization serving the Bay Area for over four decades.
• Work alongside experienced ophthalmologists, optometrists, and optical professionals.
• Enjoy access to leading designer eyewear brands and advanced lens technologies.
• Receive opportunities for ongoing training, professional development, and career growth.
• Be part of a collaborative team dedicated to delivering outstanding patient care.
• Competitive compensation and comprehensive benefits, including:
• • Health insurance
  • 401(k) retirement plan
  • Paid time off (PTO)
  • Paid holidays
  • Additional employee benefits

Location: Los Gatos/Cupertino, CA
Position Type: Full-Time
Schedule: Based on operational needs, including potential rotating Saturday coverage
Compensation: Based on experience (Typical range $25/hr - $33/hr)

At Spectrum Eye Physicians, we believe exceptional vision care goes beyond prescriptions and eyewear. It's about building relationships, earning trust, and making a meaningful difference in every patient's experience.

Join our team and help patients see—and feel—their best!

Spectrum Eye Physicians is one of the largest and most established ophthalmology and optometry practices in the Bay Area, with eight locations throughout Santa Clara and Santa Cruz Counties. A family-oriented group with roots in the region dating back to the 1960s, Spectrum is committed to providing exceptional, comprehensive eye care in a collaborative and supportive environment.

We are seeking an experienced, motivated, and patient-focused Optician to join our Los Gatos optical team. The ideal candidate combines strong technical optical knowledge, excellent customer service, and a passion for helping patients look and see their best.