Clinical Technician

What You Will Be Doing

• Interact with patients to accurately gather information and enter it into the electronic medical record (EMR) system.
• Proactively communicate with patients about what to expect during their visit, including any delays or changes.
• Document the patient's chief complaint, present illness, and past medical history.
• Accurately record patient information in the EMR according to established standards and physician requirements.
• Perform diagnostic testing, including assessing visual acuity, eye muscle function, pupil size and reactivity, tonometry, lensometry, and other ophthalmic testing.
• Administer eye drops to anesthetize, dilate, or medicate the eyes as directed.
• Assist with minor surgical procedures, intraocular injections, and laser treatments in exam or treatment rooms, including preparing patients for sterile procedures.
• Educate patients on medication administration and pre- and post-operative instructions as directed by physicians.
• Scribe for physicians as needed.
• Protect patient information and maintain confidentiality by accurately completing and safeguarding medical records and following all HIPAA requirements.
• Use effective problem-solving skills to respectfully and efficiently de-escalate patient concerns.
• Demonstrate basic knowledge of eye anatomy, diseases, symptoms, and ocular medications.
• Stay current with ophthalmic technologies and medications and answer general patient questions within the scope of the role.
• Assist team members and complete other projects as requested.

What You Know

Required

• High school diploma or GED equivalent.
• Valid driver's license and ability to drive a motor vehicle.
• Ability to stand or sit for extended periods of time.
• Ability to lift up to 50 lbs.

Desired

• Electronic Medical Records (EMR) experience.
• Knowledge of medical terminology.
• Ophthalmic or healthcare experience is a plus.

Experience

• Entry-level candidates are welcome to apply.
• Typical experience: 0–3 years.

What You Will Receive

• Competitive wages.
• Robust benefits package, including medical, dental, life, and short- and long-term disability insurance.
• Generous paid time off (PTO) program.
• Seven company-paid holidays.
• 401(k) retirement plan with company match.
• Uniform reimbursement.
• An organization focused on People, Passion, Purpose, and Progress.
• An inspirational culture.